To ensure a safe, professional, and consistent learning environment, all communication between students, teachers, and other users within the Moodle platform must be conducted through officially sanctioned channels. The chat functionality on Moodle has been disabled to maintain a clear and auditable record of communication. As such, the only approved methods for academic-related communication are the official academy-issued email addresses and the Forum activity module located within each course page on Moodle. These channels are monitored and maintained by the academy’s IT and administrative teams to ensure proper safeguarding, compliance with data protection regulations, and academic integrity.
This policy is designed to protect the privacy and wellbeing of both staff and students. Using official communication channels ensures that all interactions are documented and can be reviewed if concerns arise. It also helps prevent misunderstandings, inappropriate conduct, or the sharing of personal information in uncontrolled environments. By keeping all communications within these designated platforms, we can ensure that both parties are supported in a secure and respectful digital space.
The academy accepts no responsibility for any communication that occurs outside the official channels, including but not limited to personal phone calls, text messages, WhatsApp, or social media platforms. Even if a member of staff chooses to share their personal contact details or invites communication via non-academy platforms, such interactions fall entirely outside the remit of academy policy and oversight. Students and staff are therefore strongly discouraged from engaging in unofficial communications, and any issues arising from such interactions will not be addressed under academy procedures.